How Can We Help You?
If you have questions or at any point or can’t find the answer you were looking for, call or email us directly at email@example.com. For issues about your orders or our refunds, please refer to our Team. Helping you answer all your questions and solving any problems you may have is our number one priority.
Here is a list of our most frequently asked questions.
Are you a manufacturer or trade company?
We are the 100% manufacturer specialized in Packaging&Printing.
Can we have our logo or company information on your products or package?
Sure. Your logo can show on the products by Printing, UV Varnishing, Hot Stamping, Embossing, Debossing, Glossy Lamination, Matt Lamination.
How do I get a quote for my project?
You can get a quote by visiting the Request a Quote page, requesting a quote on a product page, phone, email, or from our live chat. Based on a large variance of requirements from project to project, most quotations need to be prepared by a packaging estimator.RFQs can be emailed directly to firstname.lastname@example.org.
You will typically receive your quotation within 1-2 business days for most requests. RFQs and complex projects may require more time.
Do you have volume discounts or price breaks?
High quantity orders generally net a lower cost-per-unit on all of our packaging orders. For greater savings for your project, you can consult one of our Product Specialists for a customized packaging strategy based on your business requirements and project goals.
What is the process of getting my packaging made?
We make packaging easy for our customers. While the steps can differ from project to project, our typical process consists of the following stages:
1. Specification & Project Consultation
3. Sampling and Prototyping
5. Shipping and Fulfillment
What packaging and box styles do you offer?
We offer a wide range of packaging and box styles such as Gift boxes, Paper bags, Plastic bags Shipping boxes, Gift Card, and printed bags with fully customizable options.
What is a dieline and why is it important?
A dieline is the template/outline needed for the design/artwork of the box. It is essential to the cutting and creasing process giving the appropriate information to our machines to precisely cut and fold areas where needed.
What is CMYK?
CMYK stands for Cyan, Magenta Yellow and Black and is a color model. These colors are used for generating print outputs.
Before boxes are sent for printing, it is important that the artwork (on illustrator) is converted from RGB color mode to CMYK.
Not converting the color mode will result in a greater color variance between what you see on your display compared to the final product.
What is an additional process?
At E&G, an additional process refers to an added option to your packaging on top of a typical packaging printed packaging project. Window Patching, Embossing, Foil Stamping, Special Diecut, Spot UV. You can check out our options and materials page for full details.
What is the difference between digital and offset printing?
Digital printed packaging is printed using a digital printer, directly on the material, similar to the way a desktop inkjet printer would print on paper (but on a larger scale). Offset printing uses metal plates to layer color in succession, offering a superior image quality and greater cost-efficiency for larger volume production runs.
Can I print on the inside and outside of the box?
You sure can. We are able to print on the outside (1-side) and the inside of boxes (2-side). Additional fees apply for 2-side printing.
How will my order ship?
Most of our boxes are shipped flat, requiring minor assembly upon arrival. Special structures, typically rigid box styles, may need to be shipped as they are. All of our products are carefully packaged with care to withstand the potentially harsh elements of travel. You can expect your boxes to arrive in the same condition they left our facilities.
What is the turnaround time for my project?
Production time can range from 5 to 25 business days depending on packaging type, requirements many other factors. Greater customization with more additional processes generally yields slightly longer production times. For your best estimate in the timeline, consult with your Product Specialist.
What is your minimum order quantity (MOQ)?
While our products technically have no minimum order quantities, recommended MOQs are in place (which will differ based on packaging type, printing, or processes) to prevent individual unit prices from becoming too costly to recommend. Check with your Product Specialist to learn the recommended MOQ of any of our products.